IT Services:

  • Cancellation of IT Services:
    • Cancellation requests for IT services must be submitted in writing to support@xtrazcon.com
    • Cancellation requests will be processed within 5 business days.
    • If services have already been initiated, a prorated refund may be provided based on the unused portion of the service.
  • Refund Eligibility:
    • Refunds are eligible if the cancellation request is made within 4 days of the initial service purchase.
    • No refunds will be issued for services that have been provided, completed, or partially consumed.
  • Technical Issues:
    • In the event of technical issues or unsatisfactory service performance, please contact our technical support team at support@xtrazcon for resolution before initiating a cancellation.

Course Training:

  • Cancellation of Course Training:
    • Cancellation requests for course training must be submitted in writing to support@xtrazcon.com
    • Cancellation requests will be processed within 5 business days.
    • If access to the course materials has already been granted, a prorated refund may be provided based on the portion of the course not accessed.
  • Refund Eligibility:
    • Refunds are eligible if the cancellation request is made within 4 days of the initial course purchase.
    • No refunds will be issued for courses that have been fully or partially completed.
  • Course Satisfaction:
  • We are committed to ensuring your satisfaction with our course training. If you encounter any issues, please contact support@xtrazcon.com for assistance before requesting a refund.

General Policies:

  • Refund Processing:
    • Refunds will be processed using the original payment method.
    • Refund processing times may vary based on the payment provider and can take up to 5 business days.
  • Communication:
    • All cancellation and refund requests, as well as any other inquiries, must be communicated in writing to support@xtrazcon.com
    • Our customer support team is available to address your concerns and provide assistance.
  • Policy Updates:
    • This policy is subject to change. Any updates will be communicated through our website or via email.